AI Call Center

Automated Sales Calls

AI Call Center overcame growing call demands with a custom, scalable platform powered by Bland.ai, improving operations and efficiency in just 1.5 months.

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The Challenge

AI Call Center needed a smart, AI-powered desktop application to handle call operations.

Their goal

Automate tasks like answering calls, transcribing conversations, and managing sales calls.

The challenge was clear

Rising call volumes were straining their system.
They needed better response times to ease the burden on human agents.
A tight 1.5-month deadline made precision and speed crucial.

They were looking for a partner to do it efficiently and without errors. That’s where we stepped in.

The Idea

AI Call Center had a clear vision: to build an intuitive, AI-driven platform that would simplify call operations while improving efficiency for agents and customers.

Together, we outlined the key components

Analytics page

A dashboard for tracking performance and gathering insights.

Incoming call section

Tools to purchase phone numbers and manage incoming calls.

Outgoing call section

Features to handle contacts, scheduled calls, and campaigns.

AI agent monitoring

Options to create and manage AI agents with advanced configurations.

Call history

Logs for transcriptions, call details, and campaign data.

Using Bland.ai technology, the platform was tailored to handle their unique requirements, offering flexibility and reliability.

The result was a solution designed to lighten the workload for human agents while giving businesses complete control.

The Solution

We worked closely with AI Call Center to deliver their vision on time and precisely.

How we did it

Task management with Jira

We broke the project into clear, manageable tasks. This kept priorities in check and ensured everyone stayed aligned.

Client collaboration

Regular updates and check-ins involved the team, allowing their feedback to shape the solution.

Rigorous testing

Early and continuous testing helped identify and resolve issues, ensuring a reliable final product.

Using Bland.ai, we integrated advanced AI features like real-time processing and intelligent call handling. The platform was customized to fit the client’s needs perfectly, balancing flexibility with efficiency.

Combining thorough planning, collaboration, and innovation, we delivered a solution to simplify operations while keeping AI Call Center in control.